Director of Development Operations

Posted: February 13, 2024


Under the direction of the Associate VP of Development, the Director of Development Operations will lead a team of staff responsible for financial resource development operations and management, database management, and donor relations while collaborating with all departments to ensure quality improvement and effective operational support. This role is pivotal in streamlining processes and integrating cross-functional efforts to boost the organization's fundraising capabilities and operational efficiency.



Financial Resource Development (FRD) Operations and Management

  • Supervise a team of employees who are responsible for Development Operations including research, database management, analysis and reporting, and donor services. This team ensures that all development systems and functions support the effective execution of the Federation’s annual campaign, Foundation, government grants, supplemental giving, corporate sponsorship, direct  mail and social media campaigns, major gift solicitations, missions, affinity groups, fundraising events, and special campaigns.
  • Ensure organization process excellence by creating best practices, working with stakeholders, and ensuring accuracy. Use project management skills to hold team members accountable.
  • Work closely with Senior Vice President and Chief Development Officer; Associate VP, Development; Associate VP, Development and Foundation; and Associate Director, Development and Affinities as well as other colleagues on drafting an annual development calendar, on annual and quarterly budget planning and projections, and the implementation of annual and quarterly marketing objectives.
  • Oversee donor functions including donor assignments, donor recognition, Annual Report preparation, United Way Campaign, Direct Mail and other reporting to ensure accuracy.
  • Build the department’s robust analytical and prospect research capabilities in service to the growth of the Foundation, annual campaign, and major gift solicitations.
  • Help design and implement department wide performance measurement tools.
  • Serve as the lead for special projects related to Development Operations.

Database Management and Donor Relations

  • Streamline while ensuring the accuracy of database-related donor communications, including but not limited to billings, tax letters and acknowledgement letters.
  • Ensure exceptional donor relations.
  • Work collaboratively with colleagues to ensure that Federation’s commitments to its donors and the programs or projects they fund are fully accomplished.
  • Play a central role in the implementation of a new CRM, troubleshooting issues related to database use and integration, ensuring its integrity, and guiding the team in new processes that streamline business operations.
  • Identify and schedule staff training to continually improve and expand the use of the database.


  • Bachelor’s degree, Master’s degree preferred
  • Minimum of seven years’ proven success; management or leadership background preferred.
  • Understanding of CRM databases such as Salesforce, Raiser’s Edge, Microsoft Dynamics.
  • Project management skills and background.


This position has a competitive hiring range of $73,900 to $96,100 a year to commensurate with experience.

The Jewish Federation of Greater Pittsburgh offers people friendly environment, including:

  • Excellent health care and retirement benefits
  • Generous time off
  • Hybrid work arrangement
  • Opportunities and an annual stipend for continued professional development, including access to the JPRO Network, which connects, educates, inspires, and empowers professionals working in the Jewish nonprofit sector


Qualified individuals may apply by sending cover letter and resume to Human Resources at


The Jewish Federation of Pittsburgh is an equal opportunity employer and will not discriminate against any applicant on the basis of race, color, national origin, age, religion, disability status, gender, sexual orientation, gender identity, marital status, or any genetic information.

Inclusion of people of all abilities is a core value of Jewish Pittsburgh. For accommodations for disabilities in the application or interviewing process, please contact us at

2000 Technology Drive Pittsburgh, PA 15219

Posted By

Jewish Federation of Greater Pittsburgh


This job announcement is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Jewish Federation of Greater Pittsburgh.